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Cancellation Policy

Booking Process: To book a class, masterclass, or private coaching session, please use the booking section of the website. On the unlikely event of any issues, please contact Steph via info@stephsmart.co.uk Select the type of session you are interested in, preferred dates and times, and any specific requirements or objectives you have. Upon receiving your request, we will confirm availability and provide you with further details. Payment: Payment is required to secure your booking. We accept most accepted payment methods, and payment details will be provided upon booking confirmation. For group classes or masterclasses, full payment may be required upfront. For private coaching sessions, a deposit or full payment may be required depending on the duration and frequency of sessions. Cancellation and Rescheduling: Cancellations or rescheduling requests must be made at least 48 hours in advance of the scheduled session. Cancellations or rescheduling requests made within the specified notice period may be subject to a cancellation fee. In the event of unforeseen circumstances or emergencies, Steph will do her best to accommodate rescheduling or offer a refund, subject to her discretion. Attendance: Please arrive on time for your scheduled session. Late arrivals may result in a shortened session to accommodate other bookings. If you are unable to attend a session due to illness or other unavoidable circumstances, please notify us as soon as possible to arrange an alternative. Code of Conduct: Respect for the instructor and fellow participants is paramount. Any disruptive behaviour or violation of our code of conduct - known as the Golden Rules - may result in removal from the session without refund. Participants are expected to come prepared, participate actively, and contribute positively to the learning environment. Please ensure you have read the full booking policy which can be found in the Policies section of the website.

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